Conference FAQs

Quick Links: How to Prepare the Conference | First-Timer's Guide

This page is created to help you find quick answers to your questions related to the ASET 62nd Annual Conference. If you can't find the answer you are looking for, please contact Help Desk at or +1 (816) 286-4191. The Help Desk hours are:

  • Thursday, August 19: 7-10 am PDT
  • Friday, August 20: 7-10 am PDT
  • Saturday, August 21: 7-9 am PDT

Emails and phone calls outside these hours will be answered as time permits.

What should I do if I did not receive an SMS or email verification code?

First, check your spam/junk folder for email confirmation. Another option is to click on the "I didn't receive code link" on the login page at and input the required information. The code will be sent to your email. Check both your inbox and spam/junk folders of the email address you registered with. Please note that you will receive an SMS only if you provided your mobile number when you registered.

Why did I get logged out?

For privacy reasons, you will be logged out after 24 hours of inactivity. You will need to request a new verification code once it expires. If you are trying to log in from a different device, you will also need a new code. To request a new code, go to and insert your information. The code will be sent to your email address.

Can I share links to the Conference Portal?

Yes, please feel free to share links, but in order for the recipient to access the event, they must be registered. Only those who paid for the conference will be eligible for CEUs. Here's the access link: 

How do I ensure the best video experience?

Just like any live stream, there are things you can do to ensure optimal viewing experience. Make sure you have a strong internet connection. It also helps to close non-essential tabs in your browser. If you do experience buffering or your video freezes, reload the session page or follow the troubleshooting tips on this page.

Why do I hear an echo?

This is typically when two browsers with the live stream are opened, so it is actually playing twice with a slight offset. Close all browsers and re-open content by clicking on the link once.

Why do I see a black box (no live stream)?

Be sure you are using the latest Google Chrome browser. If this doesn't work, try using a different network (WiFi or internet connection).

Why is the audio coming in stuttered?

This could be due to a slow connection. Try watching with a lower bandwidth using the bandwidth selector at the bottom right of the player.

Why can't I hear the audio?

Make sure the media player and your computer's volume are turned up.

Why can't I hear the speaker when I leave the session room?

Your session experience is designed to be immersive. Just like an in-person session, if you leave the room, you can't hear the speaker. If you navigate to another event page, your session will stop. Simply click back into the session to return to the live stream.

Why am I getting a "Website 404: Page not Found" error message?

The Conference Portal runs best on Google Chrome. If you are using a different web browser, we recommend you switch to Chrome. If you're still experiencing the error, refresh your webpage, clear your cache and cookies, or try going into incognito mode. 

Why am I experiencing audio/visual delays?

Check your bandwidth speed to make sure you're not having issues with your connectivity. Logging out and logging back in and disconnecting from the VPN have also been found to help in this instance. If all else fails, sign on to the session from a different device.

Is this session being recorded, and will it be shared later?

For those registered for the Virtual Conference, a link will be sent to access the recordings about 1-2 weeks after the conference. The link will expire after 30 days, but you will be able to watch the lectures on-demand during that time. If you missed a lecture, this is the only way to watch it.

How do I access session handouts?

To access handouts, click on the "Calendar" icon at the top right, where all sessions you added will be listed. Click the session title, and additional info will appear, including a handout if one is available. You must add a session to your calendar first to see the handout.

What are the time zones of the sessions listed on the Conference Portal?

As a reminder, all session times will be in Pacific (PDT). To toggle between your device and PDT, click “All Sessions,” you will then see a bar on the top right that let’s you choose between the two time zones.

How do I receive certificates/CEUs transcripts?

You will receive an email link after the conference with instructions to access your certificate. It will be downloadable. For CEUs to appear on your transcript, please allow 6-8 weeks.

How do I interact with exhibitors?

Hover over "Supporters" on the menu and click on "Exhibitors." Click on the exhibitor you want to view and see what they are offering through their virtual booth. Explore the content they have under the Files and Links tabs. You can start a video call and even ask questions using the Contact Us form on the top right corner. The in-person Exhibit Hall is located in the Golden State Ballroom.

How do I get to the Town and Country Hotel from the San Diego International Airport?

Please use this website to explore different public transit options. You can also use ridesharing apps like Uber and Lyft. In addition, you can use Google maps for more suggestions. The hotel's address is 500 Hotel Cir N, San Diego, CA 92108.

How do I participate in the Virtual Silent Auction?

You must register as a bidder on the auction’s website or download the "Auctria" app to bid. Once registered to bid, you can start bidding by just clicking on the item in the catalog you want to bid on. You will receive text or email messages as higher bids come in for items you are tracking. Messages are sent to winning bidders. Items will be shipped to winning bidders who are not attending the live conference.

What's the conference's hashtag?

The hashtag is #ASETconference. Join the conversation!

Quick Links: How to Prepare the Conference | First-Timer's Guide

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